Customer feedback is a huge factor when you own a business, not only because word of mouth is a huge way of gaining new business, but also any feedback from customers can help you to significantly improve your business, leading to business growth.
According to Zendesk:
With Find it. Score it. your customers can leave you reviews based on their experience with your product or service. Positive feedback will instantly show on your profile, alongside any photos they wish to publish. Any negative reviews that you receive will be put into a holding on your dashboard for you to review, you can then leave a response or make direct contact with them using their phone number or email address.
Use your reviews to show off your amazing skills, to keep your team motivated and to be the best in your area! Remember, when customers search for a service, they can order these by most recommended, so build your reviews to be at the top of the search results.
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